Privacy Policy

Welcome to Retail Geni-e ("we", "us", "our"). , we are committed to protecting the privacy and security of both the Shopify merchants who use our app and their customers. Our app provides a web chat service integrated with AI language model, designed to enhance customer service on your online store. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Data Usage and Handling

For Merchants

We may collect information about you in a variety of ways. The information we may collect via the Application includes:

  • Merchant Store Data: Our application accesses your store data, including products and order history, solely to provide relevant services through the chat interface. This may include product recommendations, order updates, delivery charges, and time estimates.
  • Shop Information: Basic store information such as your shop name and domain is utilized to personalize and configure the chat service for your store.
  • Data Storage: No detailed store data is stored by our application, except for the minimal information required for operational functionality.

For Customers

We may collect information about you in a variety of ways. The information we may collect via the Application includes:

  • Chat Interactions: Messages exchanged between customers and the chat service are processed to deliver appropriate responses and services. This interaction does not involve storing any personal customer data.
  • Customer Email Collection: The only instance where we collect customer emails is when a support ticket needs to be created. In such cases, the customer's email is used solely for the purpose of enabling the merchant to follow up on the customer's inquiry.
  • Data Security: We ensure that all data processed through our application is handled securely and in compliance with relevant data protection laws and regulations.

Transparency and Trust

  • No Unnecessary Data Collection: Our application does not collect or store any customer personal information beyond what is necessary for the functioning of the support ticket system.
  • Data Access: The access to your store data by our application is limited to what is necessary to provide the chat services and is governed by strict data protection protocols.
  • Merchant Control: As a merchant, you have full control over the application's access to your store data. You can revoke this access at any time through your Shopify store settings.

Updates to Our Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.


Contact Us

If you have any questions or concerns about our use of your information, please contact us at benrodgers07@gmail.com.